Table of Contents

Auctions

Credit card purchases

Voice balance purchases

Troubleshooting


How do I buy NFTs on Voice?

Voice makes buying NFT’s easy, safe, and secure.

Purchasing an NFT

  1. Now that you’ve found an NFT you’d like to buy, simply click the Buy Now button below the NFT. This will only appear on pieces that are available for sale.

  2. If you are not already logged in to your account, you will first be prompted to create a Voice account or log in.

  3. After that, you will be able to select your payment method of choice: credit card or Voice Balance.


Do I need a crypto wallet to get started?

No, you don’t need a crypto wallet to mint and sell on Voice. All NFTs will be listed on your profile page where you can easily list, sell, and showcase your collection.


Do I need to have Bitcoin (BTC) or Ethereum (ETH) to use Voice?

Not at all! Just bring yourself and your creativity if you want to create NFTs on voice (and your credit card or USDC Ethereum if you want to buy).

For more information on how to make a purchase on Voice, please see our FAQs, How do I pay with credit card? and How do I pay with my Voice Balance?

Voice plans to offer purchasing with crypto currency in the future. Stay connected for updates through our email newsletters and our Discord channel #platform-updates.


How do auctions work on Voice?

Auctions last 24 hours after the first bid is placed and the reserve price (minimum bid set by seller) is met. The auction will be won by the top bidder at the end of the timer.*

Bids placed in the last 15 minutes will extend the auction timer to 15 minutes (ex. If a bid is placed with 3 minutes remaining, the timer will now have 15 minutes remaining)

Bids must be at least 10% or $1000 higher than the previous bid, whichever is lower

Selling NFTs via auction is currently limited to a specific group of creators before we roll out the feature to the entire Voice Community


How do I bid on an auction?

Bidding on auctions is easy on Voice. To ensure that creators are always paid for their work, we ask collectors to provide a proof of funds at the time of bid. After you enter your desired bid amount, you will be prompted to select a payment method. Voice currently supports credit card and USDC payments.

  • Bidding with Credit Card

    Voice allows payment with a valid credit card for bids below $2900. Your credit card will automatically be charged for the full amount you bid plus a 3% convenience fee only if you win the auction**

  • Bidding with Voice Balance

    Voice allows payment using Voice Balance for bids of all amounts. You must have enough credits in your Voice balance to support your bid (i.e. if you want to bid $100, you must have $100 available in your Voice balance). We recommend you pre-deposit credits into your account before the auction begins to ensure you are able to place your bid in time.

    Voice only accepts the cryptocurrency USD Coin to add credits at this time. USDC transfers are low cost and instant, and you can easily transfer funds from your wallet to your Voice Balance. We are working to make other credit methods available shortly. For more information on how to deposit credits into your Voice balance, read our guide here.

    Your bid amount will be temporarily placed on hold and unavailable for use within your Voice Balance once you submit the bid. If you win the auction, the bid amount will be automatically removed from your Voice Balance and applied to purchase the NFT. If you are outbid, then the hold on the bid amount within your Voice Balance will be released and will again be available for use. You can track the status of your available balance at voice.com/balance.

If you have any questions or run into any issues during the auction, please reach out to [email protected] and our team will assist you in a timely manner.

* Until the expiration of the auction timer, the seller will have the option, at their discretion, to cancel the auction in its entirety. Voice may also cancel any auction-style sale at its sole discretion.

** In the event that a corresponding payment submitted by the highest bidder in an auction fails at the time that it is processed, the highest bidder will be given an opportunity within a limited time window to remit payment again. If the payment should fail once again, the payment and the auction will be canceled in their entirety. From that point thereafter, the seller will have the opportunity to create a new auction for the item.


How do I pay with credit card?

Voice offers the ability to pay with credit cards for purchases under $3000 USD, including fees.

Purchasing with credit card

  1. Select Credit Card from the payment methods screen.

  2. Enter your credit card information. This information will be stored securely with our payment processor, Circle, to make it easier for you on your next checkout.

  3. Once you’ve added your card information, you will see a final confirmation of your payment. Click Confirm Purchase.

  4. Finally, you will be redirected to your profile to check out your new digital asset.


What is 3D Secure?

3D Secure (3DS) connects merchants, payment networks, and financial institutions in order to authenticate transactions by requiring customers to complete an additional verification step.

Voice supports 3D Secure (3DS) authentication for transactions as required and supported by the customer's issuing bank/credit card. The verification step is set by your bank and can include: two factor authentication, logging into your online account, etc.

To find out if your bank offers 3D Secure (3DS) authentication for your purchases, please contact your bank's customer service team directly for more information.


How do I pay with my Voice Balance?

If you have enough Voice Balance to purchase the NFT in your account already, you can simply choose the Voice Balance option and confirm your purchase.

If you do not have enough balance yet, simply click Deposit Voice Balance. This will take you to your deposits page.

Currently, Voice only supports USDC Ethereum deposits into your Voice Balance. Check out our in-depth guide for how to deposit USDC Ethereum into your Voice Balance.


How do I add credit to my Voice Balance with USDC Ethereum?

Moving your money from your pocket to USD Coin, and from USDC Ethereum to Voice is quick, easy, and *free on Voice.

If USDC Ethereum is your first foray into cryptocurrency, don’t worry. USDC isn’t subject to volatility like other coins you may have heard of and is considered a stable coin, which means it is tied 1:1 with the US Dollar. 1 USDC Ethereum always equals $1 USD.

If you are trying to withdraw via USDC, check this guide out on withdrawing with USDC instead.

Overview

We recommend that you set up an account with Coinbase. Go to https://www.coinbase.com from a browser on your computer, or download and open the Coinbase app for smartphones on Android or iOS to get started and learn more about Coinbase's requirements for their service through their site here.

This is by far the largest crypto exchange, is very user friendly, and is fee-less for USDC. If you’re already set up on another exchange that supports USDC, you’re welcome to use it — just keep in mind that this guide will not cover the process and you may have to pay gas fees.

Once you’ve moved your money to Coinbase and have USDC, you’ll be able to send that directly to your Voice Balance.

Voice is unable to offer support for the Coinbase service and recommends contacting the Coinbase customer service team directly for any assistance with their services.

Quick Guide

Use this if you already have a Coinbase account and/or have bought, sold, sent, or received USDC before:

  1. Go to your balance page on Voice and click Deposit.

  2. Enter your deposit amount and arrive at the screen that provides the amount and wallet address, plus a QR code to scan.

  3. Open Coinbase on web or in the app.

    1. If on the same device, copy the address provided in Voice and paste it into Coinbase.

    2. If on a different device, scan the QR code to pass the address to Coinbase.

  4. Double check the address and that you are sending USD Coin. You will not be able to recover the funds if you send the wrong crypto or to the wrong address.

  5. Confirm the transfer, and the funds will show up in your Voice Balance in a few minutes.

If you feel lost or want more detailed guidance, follow the guide below.

Part 1: Converting your money to USDC on Coinbase

  1. Go to Coinbase and set up an account.

  2. Once you’re in, you will see prompts to set up a payment method either on the home page, or when you try to buy or sell anything. They have a few options, it’s up to you which method you use.

  3. You will likely be asked to further verify your identity before you can buy using the method that you chose.

  4. Once you’re verified, click Buy. You will see this screen.

  5. Click Buy, and choose USD Coin.

  6. Enter the amount you want to buy, and submit the purchase.

Within moments, you will have USDC available in your Coinbase account. Then, all that’s left is sending the USDC to your Voice Balance.

Part 2: Sending USDC to your Voice Balance

  1. Log in to your Voice account.

  2. Navigate to your Balance page, and click Deposit.

  3. If you have not verified your identity on Voice yet, you will be prompted to do so now.

  4. Next, let us know how much you would like to add to your account.

  5. From here, you will see an option to scan a QR if you are using an app, such as the Coinbase app, or you will be given a wallet address and amount that you can copy and paste into your Coinbase account. It is very important that you select USD Coin as the crypto you want to transfer.

  6. Here is what each of those screens look like depending on whether you are in the app or on the web in Coinbase.

    1. Web:

    2. In the app, if you can’t easily copy the address and paste it, you can click a button to scan a QR. That’s why we provide a QR at this step in the Voice app. This also works for anyone using another crypto wallet, like metamask.

  7. Once you’ve entered the amount and address, or scanned the QR code, you will be asked to confirm the transfer in Coinbase. It is very important that you send USD Coin to this address. Double check that the address matches the address provided in the Voice app, and that you are sending USD Coin. If you send another form of crypto it will be lost.

Your USDC is officially on the way. It can take a few minutes to land in your account. Once it does, your balance will automatically update and you’ll be ready to instantly purchase NFTs on Voice.

*Network/gas fees may apply with Coinbase or other services.


What should I do if I encounter an issue with a transaction on Voice?

If you encounter an issue with a transaction on Voice, please email [email protected] ASAP (within 7 days of your attempted transaction).

We also recommend contacting your payment method issuer first (such as the merchant who has issued your credit card), if it appears the issue might be with your payment method.


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