Table of Contents

Credit card purchases

Voice balance purchases

Split payments

Troubleshooting


How do I buy NFTs on Voice?

For purchasing on Voice, collectors will need to connect their MetaMask* wallet to their Voice account to store their purchased NFTs. For more information, please see our FAQs: How do I create a MetaMask wallet?, and How do I connect my MetaMask wallet to my Voice account?

Purchasing an NFT

  1. Now that you’ve connected your MetaMask* wallet and have found an NFT you’d like to buy, simply click the Buy Now button below the NFT. This will only appear on pieces that are available for sale.

  2. After that, you will be able to select your payment method of choice: credit card or Voice Balance.


Do I need a crypto wallet?

Yes, for purchasing on Voice, all collectors will need to connect their MetaMask* wallet to their Voice account to store their purchased NFTs. For more information on how to create a MetaMask wallet, please see our FAQ: How do I create a MetaMask wallet?


How do I create a MetaMask wallet?

*MetaMask Introduction Video - Includes walkthrough demo for downloading, creating a new account, and using MetaMask's Chrome extension. (Recommended)

Quick steps for getting started with MetaMask:

  1. Go to https://metamask.io/download/.

  2. Select your browser (we always recommend Chrome) and click the "Install MetaMask" button.

  3. Choose “Create New Account” and follow the instructions to set up your password.

  4. Next, make sure to save your 12-word Secret Recovery Phrase (Seed Phrase). You should keep this safe, not store it digitally, and never share it with anyone.

  5. Now you’re ready to connect your wallet!

For more information about MetaMask, please see their Help Center page here.


How do I connect my MetaMask wallet to my Voice account?


How do I pay with a credit card?

Voice offers the ability to pay with credit cards for purchases under $3000 USD, including fees.

Purchasing with a credit card

  1. Select Credit Card from the payment methods screen.

  2. Enter your credit card information. This information will be stored securely with our payment processor, Circle, to make it easier for you on your next checkout.

  3. Once you’ve added your card information, you will see a final confirmation of your payment. Click Confirm Purchase.

  4. Finally, you will be redirected to your profile to check out your new digital asset.


What is 3D Secure?

3D Secure (3DS) connects merchants, payment networks, and financial institutions in order to authenticate transactions by requiring customers to complete an additional verification step.

Voice supports 3D Secure (3DS) authentication for transactions as required and supported by the customer's issuing bank/credit card. The verification step is set by your bank and can include: two-factor authentication, logging into your online account, etc.

To find out if your bank offers 3D Secure (3DS) authentication for your purchases, please contact your bank's customer service team directly for more information.


How do I pay with my Voice Balance?

If you have enough Voice Balance to purchase the NFT in your account already, you can simply choose the Voice Balance option and confirm your purchase.

If you do not have enough balance yet, simply click Deposit Voice Balance. This will take you to your deposits page.

Currently, Voice only supports USDC Ethereum deposits into your Voice Balance. Check out our in-depth guide on how to deposit USDC Ethereum into your Voice Balance.


What is a split payment on Voice.com?

A split payment on Voice.com involves using your Voice balance and credit card as payment sources to settle the whole cost of a single transaction.


How do I split a payment between my Voice Balance and a credit card?

If you have a Voice balance in your account that does not cover the entire cost of an NFT you'd like to purchase, you will have the option to split the payment between your Voice balance and a credit card.

After selecting the "Buy Now" button for an NFT, the page will load and display a new page notifying you of the insufficient funds within your Voice balance needed to complete this purchase.

On this page, you can select to split the payment between your remaining Voice balance and a credit card by selecting both boxes.

Or you can pay for the NFT only using your credit card by clicking to select the "Credit card" option and clicking the "Voice balance" to deselect this payment option.

When ready, click the "Continue" button at the bottom to complete your purchase.


Can I split a payment between 2+ credit cards?

No. You are not able to spilt a payment using more than 1 credit card at this time.


How do I add credit to my Voice Balance with USDC Ethereum?

Moving your money from your pocket to USD Coin, and from USDC Ethereum to Voice is quick, easy, and *free on Voice.

If USDC Ethereum is your first foray into cryptocurrency, don’t worry. USDC isn’t subject to volatility like other coins you may have heard of and is considered a stablecoin, which means it is tied 1:1 with the US Dollar. 1 USDC Ethereum always equals $1 USD.

If you are trying to withdraw via USDC, check this guide out on withdrawing with USDC instead.

Overview

We recommend that you set up an account with Coinbase. Go to https://www.coinbase.com from a browser on your computer, or download and open the Coinbase app for smartphones on Android or iOS to get started and learn more about Coinbase's requirements for their service through their site here.

This is by far the largest crypto exchange is very user-friendly, and is fee-less for USDC. If you’re already set up on another exchange that supports USDC, you’re welcome to use it — just keep in mind that this guide will not cover the process and you may have to pay gas fees.

Once you’ve moved your money to Coinbase and have USDC, you’ll be able to send that directly to your Voice Balance.

Voice is unable to offer support for the Coinbase service and recommends contacting the Coinbase customer service team directly for any assistance with their services.

Quick Guide

Use this if you already have a Coinbase account and/or have bought, sold, sent, or received USDC before:

  1. Go to your balance page on Voice and click Deposit.

  2. Enter your deposit amount and arrive at the screen that provides the amount and wallet address, plus a QR code to scan.

  3. Open Coinbase on the web or in the app.

    1. If on the same device, copy the address provided in Voice and paste it into Coinbase.

    2. If on a different device, scan the QR code to pass the address to Coinbase.

  4. Double check the address and that you are sending USD Coin. You will not be able to recover the funds if you send the wrong crypto or to the wrong address.

  5. Confirm the transfer, and the funds will show up in your Voice Balance in a few minutes.

If you feel lost or want more detailed guidance, follow the guide below.

Part 1: Converting your money to USDC on Coinbase

  1. Go to Coinbase and set up an account.

  2. Once you’re in, you will see prompts to set up a payment method either on the home page or when you try to buy or sell anything. They have a few options, it’s up to you which method you use.

  3. You will likely be asked to further verify your identity before you can buy using the method that you chose.

  4. Once you’re verified, click Buy. You will see this screen.

  5. Click Buy, and choose USD Coin.

  6. Enter the amount you want to buy, and submit the purchase.

Within moments, you will have USDC available in your Coinbase account. Then, all that’s left is sending the USDC to your Voice Balance.

Part 2: Sending USDC to your Voice Balance

  1. Log in to your Voice account.

  2. Navigate to your Balance page, and click Deposit.

  3. If you have not verified your identity on Voice yet, you will be prompted to do so now.

  4. Next, let us know how much you would like to add to your account.

  5. From here, you will see an option to scan a QR if you are using an app, such as the Coinbase app, or you will be given a wallet address and amount that you can copy and paste into your Coinbase account. It is very important that you select USD Coin as the crypto you want to transfer.

  6. Here is what each of those screens looks like depending on whether you are in the app or on the web in Coinbase.

    1. Web:

    2. In the app, if you can’t easily copy the address and paste it, you can click a button to scan a QR. That’s why we provide a QR at this step in the Voice app. This also works for anyone using another crypto wallet, like MetaMask.

  7. Once you’ve entered the amount and address or scanned the QR code, you will be asked to confirm the transfer in Coinbase. It is essential that you send USD Coin to this address. Double-check that the address matches the address provided in the Voice app and that you are sending USD Coin. If you send another form of crypto it will be lost.

Your USDC is officially on the way. It can take a few minutes to land in your account. Once it does, your balance will automatically update and you’ll be ready to instantly purchase NFTs on Voice.

*Network/gas fees may apply with Coinbase or other services.


What should I do if I encounter an issue with a transaction on Voice?

If you encounter an issue with a transaction on Voice, please email [email protected] ASAP (within 7 days of your attempted transaction).

We also recommend contacting your payment method issuer first (such as the merchant who has issued your credit card), if it appears the issue might be with your payment method.


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